Refund policy

Nail Box Returns Policy

We’ve got you covered with our friendly return policy! You have 30 days from the date you received your item to request a return. Just reach out to us at jody@nailbox.com.au, and we’ll guide you through the process.

To be eligible for a return, make sure the item is in its original condition, unused, with tags and packaging intact. Don’t forget to include the receipt or proof of purchase.

For a hassle-free return, please remember to contact us before sending the item back. We’ll provide you with a return shipping label and clear instructions on where to send your package.

We’re here to make your return experience a breeze! If you have any questions or need further assistance, feel free to reach out.

Can I Exchange?

Absolutely! If you’d like to exchange your nail sticker for a new design, you can return it to us within 30 days of your purchase. Simply follow our return process, and once we receive your returned item, we’ll be happy to arrange an exchange for you. Let us know which design you’d like to receive as a replacement, and we’ll make it happen!

Do I Have To Pay For Returns?

We understand that sometimes issues can occur with the product or an incorrect item may be sent. In such cases, we’re more than happy to assist you with a free returns label. We’ll provide you with a shipping label, and you can simply drop off the item at your local post office.

However, if you’ve had a change of mind regarding the product or design and wish to return it, please note that there will be a return label fee. We’ll provide you with the necessary details to proceed with the return, and the return label fee will be deducted from your refund.

Should you have any further questions or need clarification, please don’t hesitate to reach out to us. We’re here to help!

How long does it take for my return/exchange to be processed?

Please ensure to request a receipt from the post office when you drop off your return items. This receipt serves as proof of your return and is essential for us to process your exchange or refund promptly. Please take a photo of the receipt and send it to us as soon as possible.

Having the receipt allows us to take immediate action on your request. However, if you happen to forget the receipt, we’ll need to wait until the package reaches our warehouse before proceeding further.

We appreciate your cooperation in providing the receipt and ensuring a smooth return process. If you have any additional questions or need further assistance, please don’t hesitate to reach out to us. We’re here to help!

How long does it take for my refund to be processed?

Once we handle your return, you’ll receive an email confirmation. The refund process typically takes 2-5 business days to reflect in your account, depending on your bank. If it takes longer than 5 business days, we recommend contacting your bank or credit card company for further assistance.